Cancellation & Refund Policy

To cancel, call us on the numbers below or email r9harmonyfarm@gmail.com quoting your booking reference. A cancellation takes effect from the time we receive your request, not from the time you decide to cancel, so please contact us as early as you can.

The refund depends on when you cancel, measured against your check-in time (1:00 PM on the arrival date) or, for day visits, the 9:00 AM start.

• More than 72 hours before: a full refund of everything you paid.
• Within 72 hours of arrival: the booking is non-refundable. We have usually turned other guests away by that point and cannot re-sell the room at short notice.
• No-show without notice: non-refundable.

Refunds are of the full amount you were charged, GST included. There is no booking fee and no cancellation fee deducted on top.

Refunds are issued through Razorpay to the original payment method: the same card, UPI ID, wallet or account you paid from. We cannot redirect a refund to a different account, and we do not refund in cash.

We initiate approved refunds within 2 working days. Once initiated, Razorpay and your bank typically take a further 5–7 working days to post the money to your statement. That last leg is outside our control.

If your plans shift, ask us about moving the dates before you cancel. Where we have the availability we will usually move a booking at no charge if you ask more than 72 hours out, subject to any difference in rate between the old and new dates (weekend and weekday rates differ). Date changes are at our discretion and are not a right under this policy.

If we have to cancel your booking, whether a maintenance failure, a safety issue, or any circumstance that makes it unsafe or impossible to host you, you receive a full refund of everything you paid, regardless of notice period. Where we can, we will offer alternative dates first.

Our liability in that situation is limited to refunding what you paid us. We are not able to reimburse travel, other bookings, or consequential costs.

The farm operates through the monsoon and the rain is part of the experience. Rain alone is not grounds for a refund. Individual activities, namely the zipline, sky cycle, high ropes and pool, may be suspended when conditions make them unsafe, at the sole discretion of our staff. Where an activity included in a day package is unavailable for the whole of your visit, contact us and we will make it right.

If money left your account but you did not receive a confirmation, do not pay again. Contact us with the date, amount and payment reference. Payments that Razorpay reports as failed are reversed automatically by your bank, usually within 5–7 working days. Genuine duplicate charges are refunded in full as soon as we can verify them.